Refund & Cancellation Policy

AMORA X sells digital services: recurring subscriptions that unlock premium features, and one-time purchases of digital credits (tokens) used for features such as messages, image generation and locked content. Card payments are processed by our authorized payment service providers. This policy forms part of our Terms of Service. All prices and the renewal period are displayed before you confirm any purchase.

You can cancel a recurring subscription at any time, without penalty, using any of the following methods:

• Account Settings: sign in, open your Account Settings and choose the option to manage or cancel your subscription.
• Email support: write to deniz@amorax.space from the email address linked to your account (or include it in your message) and ask us to cancel. You can also use our Contact & Support form with the subject "Billing".
• Payment provider support: cancel directly through our authorized payment service providers using the support link included in your purchase confirmation email.

You will receive a confirmation once your cancellation has been processed. To avoid being charged for the next period, please cancel before your renewal date shown in your account or confirmation email.

Cancellation stops all future renewals; you will not be charged again. Your premium access continues until the end of the billing period you have already paid for, after which your account reverts to the free tier. Cancelling does not delete your account; you can delete your account separately from Account Settings or by contacting support.

Because subscriptions provide immediate access to digital content and services, subscription fees are generally non-refundable once access has been granted, including for partially used billing periods. By completing your purchase you request immediate performance and acknowledge that, where applicable law allows, this means you lose the statutory right of withdrawal for digital content once access begins.

We will, however, issue a refund in the following cases:

• Duplicate charges: you were billed more than once for the same purchase or period;
• Technical failure: you paid but did not receive access, or a verified fault on our side prevented you from using the paid features and we could not resolve it within a reasonable time;
• Unauthorized transactions: a charge made without your authorization, reported promptly (the account will be secured or closed as part of the investigation);
• Renewal after cancellation: you were charged after a cancellation that was successfully submitted before the renewal date;
• Where required by law: any case in which applicable consumer-protection law grants you a refund.

• Credits (tokens) that have been used, in whole or in part, are non-refundable, as the digital service has been fully delivered.
• Unused purchased credits can be refunded on request within 14 days of purchase where required by applicable law. The refund covers the unused credits of that purchase only.
• Free, bonus or promotional credits have no cash value and are never refundable.
• Credits are a closed-loop digital licence with no cash value; they cannot be exchanged for money, transferred or used outside AMORA X.

Email deniz@amorax.space, use the Contact & Support form (subject "Billing"), or contact our authorized payment service providers. Please include:

• the email address of your AMORA X account;
• the transaction date, amount and the payment transaction or reference number (from your confirmation email);
• a short description of the reason for your request.

We acknowledge refund requests within 2 business days and aim to resolve them within 5 business days. Approved refunds are issued to the original payment method through our authorized payment service providers; depending on your bank, it may take 5-10 business days for the refund to appear on your statement.

If you do not recognize a charge or believe you were billed in error, please contact us or our authorized payment service providers first: most issues can be resolved faster than through a bank dispute. If a chargeback is filed, we may suspend the related account while the dispute is investigated. Accounts associated with fraudulent or abusive chargebacks may be terminated and remaining credits forfeited. Nothing in this policy limits your rights under applicable law or your card issuer's rules.

Accounts terminated for violating our Terms of Service or Content Policy, including any attempt to generate prohibited content, are not entitled to a refund of subscription fees or remaining credits, except where required by law.

AMORA X
Registered address: Dumlupınar Mahallesi, Fındık Sokak, No: 5B, 16240 Nilüfer / Bursa, Türkiye
Billing and refunds: deniz@amorax.space